Browsing All Posts filed under »SMEs tips«

Turn around complaints

September 28, 2011


I actually read this piece in a management magazine and thought I would share. It works if you are in a service industry, delivering an actual product or managing a project: Let them rant. Don’t interrupt, don’t glower and don’t judge, however  wrong or rude they are. Instead, memorise every details of their grievance, encouraging […]

How not to run a small business

June 28, 2011


If you are self-employed or own a small company you are probably aware of how difficult it is to run a successful business.  From my experience, the majority of small businesses that fail do so not due not to a lack of talent or money but for one of the following reasons: Not having a […]