Browsing All posts tagged under »Complaint«

Turn around complaints

September 28, 2011


I actually read this piece in a management magazine and thought I would share. It works if you are in a service industry, delivering an actual product or managing a project: Let them rant. Don’t interrupt, don’t glower and don’t judge, however  wrong or rude they are. Instead, memorise every details of their grievance, encouraging […]